I was scheduled for an 8:30 p.m. non-stop flight from Minneapolis to Lansing when an announcement came over the loud speaker that the flight had to be delayed (storm related). You know how it goes, an hour delay turns into three hours and the next thing you know the flight is cancelled.

People tend to get testy when they hear that the flight is cancelled at 10 p.m. We learned that any weather related cause exempts the airline from providing vouchers for food or hotel. They also won’t credit you for the flight you didn’t get to use if you choose to rent a car to drive home.

With all the commotion, what transpired that night was amazing. While frantic people were in line waiting to see what solution the airline was going to come up with to get us home, we started talking to each other about partnering up to share in the cost of renting a car. Next thing I know we’re boarding an 11:30 p.m. flight with a young man that heard us talking about renting a car. He said that his car was in Detroit (where they rerouted us) and that we were welcome to ride back with him to Lansing. We took him up on it and learned a lot about him as we chatted along the way.

We were so grateful for the ride and he thanked us for the company on the long trip back. He didn’t want to take any money for gas and we knew that his kindness was an act of “paying it forward”.

Karen was introduced to the credit union philosophy of “People Helping People” working a co-op position at ELGA Credit Union her senior year in high school. She returned to ELGA Credit Union in 1978 to further develop her credit union career and was named CEO in 1993. Karen has seen ELGA grow from a one branch, three million dollar credit union with five employees, to an over three hundred seventy four million, eight branch credit union employing 150. She is especially proud of her associates as they are committed to serving others and they work to improve member’s financial well-being while building lifelong relationships.

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